Refund Policy
At RidgeStoneVale, we take pride in our high-quality products and customer service. We understand that sometimes, you may need to return a purchase. Our Refund Policy is designed to assist you with your return and refund process.
Returns
You have 30 days from the day you receive your order to return your purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and it must be in the original packaging.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To Complete Your Return
To complete your return, we require a receipt or proof of purchase. Please contact our customer service team at +44 20 7946 0958 or through our website at ridgestonevale.cyou to initiate the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our physical address at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Shipping
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live
It may take time for your exchanged product to reach you. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958 or visit ridgestonevale.cyou.
Last Updated: April 1, 2023